“It may take time before trust and confidence in air travel is restored, that is why we decided to extend our flexible booking options until the first quarter of 2021,” announced Candice Iyog, CEB VP for Marketing & Customer Experience. How can I work this out? Refund may be requested if unused after one year. CEBU Pacific (CEB) continues to process a high volume of refund requests from passengers due to Covid-19-related flight cancellations. Copyright © 2020. We paid the ticket through credit card. Charo Logarta Lagamon, corporate communications director for Cebu Pacific Air, assured that passengers who requested refunds since April or earlier will be refunded by August. How to Request A Refund Online. UNLESS Cebu Pacific itself canceled or rescheduled your flight. Filipinos and residents based in the UAE, along with all other passengers traveling until March 31, 2021 may rebook their flights as many times as they want . The downside of this is that it can take a long time to receive it or reflect on your account. coordinate with the merchant of Cebu pacific. There’s no option to request a refund/travel fund for the connecting flight that got cancelled thru Manage Booking tab. I have used my Manila to Melbourne ticket by My flight back to Manila from Sydney was cancelled by Cebu Pacific due to Covid19. Close. If the difference is less than 1 hour, you will not be entitled to a refund. thanks for the info. Thanks, Mam /sir can I get a full refund. Cebu Pacific said processing of refund request would take about six months. How long before you receive it depends on a lot of factors, some of which may depend on the bank or your card’s billing cycle. Question.I already filed a travel full cash refund last May 20,2020 due to flight cancellation. There is my booking period March 19 to 27. Here’s how to do it. With the tourism and aviation industries among the worst hit by the Covid-19 pandemic, Cebu Pacific says it currently operates only 10 percent of its network compared to how it was before the outbreak of the coronavirus disease. Good luck. If your flight with Cebu Pacific gets canceled or rescheduled and you wish to request a refund, this post might help. Cebu Pacific, the country’s largest budget airline, posted a P9.14 billion net loss in the first half as revenues plunged by 61.2 percent to P17.33 billion due to the impact of the COVID-19 pandemic. “Since the start of this pandemic, we have received an unprecedented number of refund requests due to […] Additionally, Cebu Pacific’s commitment to its customers doesn’t end there. Click on the passenger name who wants a refund, and then input again the passenger name and email. Did COVID-19 mess up your travel plans? The budget carrier continues to process a high volume of refund requests due to COVID-19 related flight cancellations and is currently processing refund requests filed in June. If you paid via an offline channel (7 Eleven, Cebuana Lhuillier, etc), you might need to visit a Cebu Pacific ticketing office to receive the refund. Cebu Pacific said refunds may still take up to six months from the time the request was filed, and as such, seeks customers’ continued patience and understanding. Double payment, when you are charged twice for the same booking (with the same booking number). In an advisory, Cebu Pacific said it continues to process a high volume of refund requests due to COVID-19 related flight cancellations. immigration departments, tourism boards, airlines, hotels, brands). “To ensure Cebu Pacific continues to provide affordable and accessible air transport services in the years to come, we have been working on raising fresh capital,” it said. Next year, a strong rebound is projected, but with large falls across all data points, a 2021 recovery would inevitably be... Greenhouse villages to sprout in Metro Manila. Cebu Pacific, the country’s budget carrier, has refunded over P2.4 billion as a result of canceled bookings, as per its refund update on September 17. Easy breezy booking! The budget airline assured passengers their refund requests would be processed but it could take up to six months from the time of filing. Ayala Corp.’s Ayala Healthcare Holdings Inc.through Healthway Philippines Inc. has signed agreements to acquire a controlling... City Savings raises P5 billion via notes issue. You can either call Cebu Pacific Hotline (+632) 8702-0888 or do it through the portal. Metro Manila (CNN Philippines, September 17) — Budget carrier Cebu Pacific said Thursday it released over ₱2.4 billion in ticket refunds as a … Please remember that not all bookings are refundable in Cebu Pacific. If you decide to file a refund request, read on! But the options would not allow me to rebook to my desired flight. Hi, pag full refund option kinuha po? All applicable laws apply and will be enforced. City Savings Bank Inc. raised P5 billion through the issuance of debt papers to beef up its lending portfolio, extend the maturity of its liabilities, and finance its general corporate requirements. Addressing the Cebu Pacific refund situation “Since the start of this pandemic, we have received an unprecedented number of refund requests due to the flight cancellations brought about by the lockdown,” the airline said. Flight rescheduling, when Cebu Pacific moves your flight with at least a 1-hour difference. You can do so by calling the hotline, but the easiest way is to do it online. Cebu Pacific offers COVID-19 testing. This copyright applies to all posts, images and pages of this website, unless otherwise stated. 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